Privacy Policy
At Five Star International LLC, we respect the privacy of our clients and are committed to protecting the information you share with us. This policy outlines how we collect, use, and safeguard your information.
- Information Collection: We may collect personal details (such as name, contact details, and address) necessary for processing orders, shipping, and customer support. We also collect non-personal data to improve our website and services.
- Use of Information: Collected information is used solely for fulfilling orders, processing payments, and enhancing customer experience. We may also use the data for internal analysis and to inform you of updates, products, and services.
- Data Security: We implement strict measures to protect your data against unauthorized access, disclosure, or alteration. Only authorized personnel have access to personal data.
- Third-Party Disclosure: We do not sell or trade your information with third parties, except for essential services (like shipping and payment processing) necessary to fulfill your order.
- Your Rights: You have the right to access, update, or delete your information. Please contact us directly for assistance.
- Policy Updates: This policy may be updated periodically. Please review it to stay informed of changes.
Sampling Policy
We understand the importance of product quality assurance for our customers. To support informed purchasing decisions, we offer sample products on request under the following terms:
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Sample Availability: Samples are available for a wide range of products. However, due to supply limitations, availability may vary for certain items.
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Sample Quantity: We provide a 1 kg sample of any product upon request. For additional quantities beyond 1 kg, customers must pay both the product value and shipping cost in advance.
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Sample Fees: While the first 1 kg sample is provided free of charge, all shipping costs are to be covered by the client. Additional samples are charged based on the product value and shipping expenses.
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Shipping of Samples: Sample shipping costs are generally covered by the client unless otherwise agreed upon.
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Sample Requests: To request a sample, please contact us at info@fivestarin.com with your desired product specifications.
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Processing Time: Sample requests are processed within 7 business days. Shipping times vary depending on the destination.
Shipping Policy
We are committed to providing secure and timely delivery of our products to all international locations.
- Shipping Methods: We offer various shipping options, including standard and expedited shipping, depending on the destination and client preference. Shipping for bulk orders is usually arranged via ocean freight (FCL or LCL).
- Shipping Costs: Shipping costs are calculated based on order volume, weight, and destination. Specific costs and options will be provided upon order confirmation.
- Delivery Times: Delivery times vary depending on location, order size, and shipping method. For international shipments, average delivery takes between 2–6 weeks.
- Order Tracking: Once an order is shipped, we provide tracking information to keep you updated on the status of your shipment.
- Insurance and Liability: We recommend insurance for all international orders to safeguard against potential loss or damage during transit.
- Customs and Duties: Buyers are responsible for any customs duties, taxes, or import regulations applicable in the destination country.
For specific questions or shipping requests, please reach out to our team at info@fivestarin.com.